All of our associates have signed comprehensive Non-Disclosure Agreements, created by legal professionals, to protect your confidential information. In addition, we provide a highly secure environment, featuring bank-grade encryption, through which to exchange your information. If you are concerned about confidential information, please contact us for further reassurance. Data privacy is central to decisions we make at Palm It. We use bank-level security, and best-in-class services to keep your data secure.

• Payments. Your payment information is stored with Stripe, a leading global payments processing company that powers companies like Google, Amazon, Slack, Zoom and Lyft. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. All card numbers are encrypted at rest with AES-256-bit encryption keys. In transit, Stripe forces TLS encryption on all data.
• Payments Made On Your Behalf. Palm It has devised a proprietary system that enables us to make payments on your behalf, without ever giving a third party access to your payment information. Palm It charges your card on file with Stripe, and generates virtual credit cards to make purchases on your behalf. These cards only live for one transaction.
• Credentials. Any credentials exchanged with Palm It are handled by Google Cloud’s Secret Manager, a best-in-class credential management system, and any data interchanged with Secret Manager are encrypted in transit with TLS, and at rest this data is encrypted with AES-256-bit encryption keys
• Palm It Human Agents. All human agents associated with Palm It have signed strict non-disclosure agreements, and data security agreements. Data is only viewed by essential parties, and every human agent that interacts with customer data undergo training & certification on data security best-practices. Access logs and monitoring software are also employed to track human agent conduct.
• File Uploads. All stored files are stored with a Google Cloud, and access to these files are controlled by public private key encryption. There are only three holders of private keys – the original sender, Wing’s AI systems, and the dedicated team linked to your account

Well for starters, we don’t call them VAs, we call them Associates. VAs are “How?” people who need to be told exactly what to do in order to get something done. Our premier associates are “What?” people; who are told what needs to be resolved, and they’re skilled and assertive enough to figure out how to reach a solution. With that said, you don’t just have access to one individual, you have access to an entire team of premier associates at the palm of your hand.

Our team can adapt to any app or workflow you’re already using, but when it comes to communication, we prefer WhatsApp, Telegram, Bondle, or Slack. Email communication is available upon request.

This is why it’s great to partner with Palm It because you’re not handicapped to working with just one individual. Anyone on our team will be able to pick up where someone left off and you probably won’t even realize you’re working with someone different. 

Palm It is available 12 hours a day, 5 days a week from 9 AM to 9 PM. Connect with us if you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7).